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How do I return an item?

At National Waterproofing Supply it's simple, we want your business. If you are unsatisfied with a product you ordered from National Waterproofing Supply, we will gladly assist you with your return options.

Please contact customer service at (888) 576-8314 or kEncEmaildvtupnfstfswjdfAobujpobmxbufsqsppgjohtvqqmz/dpn for instructions on returning an item.

Return Terms and Conditions:

  • Returns must be approved by the General Manager of the facility where the materials were purchased.
  • Returns may be subject to a re-stocking fee and / or freight charges back to manufacturer.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. 
  • Returns based on our free shipping promotion must still meet $100 amounts or shipping cost will be deducted from your return. 
  • In case of our $100 plus free shipping  
  • Materials to be returned must be in sellable condition and within shelf date.
  • No returns allowed after 30 days.
  • No returns are allowed on special order items or custom colors.
  • Returns where free freight apply to 
  • Returns must be in full case quantities. Partial cases will not be accepted.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.